BitBacked Privacy Policy

Last Updated: May 27, 2025 BitBacked respects and protects the privacy of visitors to our website (https://bitbacked.io/ and its subdomains, collectively the "Platform") and our customers who use our products and services offered on the Platform (collectively, the "Services"). This Privacy Policy ("Policy") explains how we collect, use, and protect your information as part of the Services. Any discussion of your use of the Services in this Policy includes your visits and interactions with the Platform, whether or not you are a customer or user of our Services. Information We Collect BitBacked collects personal information necessary to originate, administer, and process our Services, including information required to comply with our legal and regulatory obligations. This may include:

Identity and Contact Information: Name, address, email address, phone number, date of birth, and government-issued identification details. Financial Information: Bank account details, cryptocurrency wallet addresses, transaction history, and credit or financial status information. Technical Information: IP address, browser type, device information, and usage data when you interact with the Platform. KYC/AML Information: Information required for Know-Your-Client (KYC) and Anti-Money Laundering (AML) compliance, such as identification documents and proof of address. Other Information: Any additional information you provide when contacting us or using the Services, such as feedback or support requests.

How We Use Your Information

BitBacked uses your personal information in accordance with this Policy unless otherwise required by applicable law. We take steps to ensure that the personal information we collect is adequate, relevant, not excessive, and used for limited purposes, including:

  • To provide, administer, and improve the Services.
  • To verify your identity and comply with KYC/AML regulations.
  • To process transactions, including deposits, withdrawals, and transfers.
  • To communicate with you regarding your BitBacked Account, Services, or support inquiries.
  • To prevent fraud, enforce our Terms of Service, and comply with legal and regulatory obligations.
  • To analyze Platform usage and improve user experience, provided such use complies with applicable privacy laws.

Sharing Your Information

BitBacked may disclose your personal information to third parties only in the following circumstances:

  • With your written permission.
  • When necessary to process transactions or verify your BitBacked Account.
  • To protect or enforce BitBacked's legal rights.
  • To comply with applicable laws, law enforcement, regulatory requests, or court orders.
  • To trusted service providers who assist in delivering the Services, subject to confidentiality agreements and compliance with applicable privacy laws.

We do not sell your personal information to third parties. Our Services may include links to third-party websites, plug-ins, or services. Clicking on those links may allow third parties to collect or share your personal information. These third parties have their own privacy policies, and BitBacked is not responsible for their practices.

Protection of Minors

BitBacked's Services are not intended for persons under the age of majority or younger than 18 years. We do not knowingly or intentionally collect personal information from such persons. If we learn that we have inadvertently collected personal information from a minor, we will take legally permissible measures to remove that information from our records. We will require such a user to close their BitBacked Account and will not allow the use of our Services. If you are a parent or guardian and become aware that a minor has provided personal information to BitBacked, please contact us at [email protected].

Data Retention

If you close your BitBacked Account, we will mark it as "closed" in our database but retain your account information in accordance with our retention policy to deter fraud and meet legal and regulatory obligations. Closed account information will not be used for further purposes or shared with third parties, except as necessary to prevent fraud, assist law enforcement, or comply with applicable law or this Policy. For more information about our retention policy, contact us at [email protected].

Your Rights

You may request a copy of the personal information BitBacked holds about you and certain details about how we process it. To exercise this right or if you have questions about this Policy, contact us at [email protected]. We aim to respond within 30 days, though complex requests or multiple inquiries may take longer, in which case we will notify you and keep you updated. If you have a BitBacked Account, we may deliver our response via the Platform. If you do not have an account, we will respond by mail or electronically. If we cannot comply with your request, we will provide a detailed explanation.

Do Not Track Signals

The Platform currently does not respond to "do not track" signals and operates as described in this Policy. If we implement support for such signals in the future, we will update this Policy to describe how we do so.

Security Measures

BitBacked uses industry-standard security measures to protect your personal information, including HTTPS, AES-256 encryption for passwords and sensitive data, and two-factor authentication (2FA) for login and specific actions on the Platform. We do not store client data on local servers or monetize it. Our team follows best practices to ensure the safety of your data and assets.

Contact Us

If you have questions, comments, or complaints about this Policy or BitBacked's privacy practices, please contact us at [email protected]. We are committed to resolving any concerns in a fair and equitable manner, considering your privacy rights and interests.

Changes to This Policy

BitBacked may update this Policy from time to time for commercial, security, legal, or regulatory reasons. We will post changes on the Platform and, if the changes materially alter your privacy rights, we may notify you via email or through the Platform. You are responsible for periodically checking this Policy for updates.