Bitback Free Support – Where we really shine!
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Bitback believes you have enough to do. That’s why we love to help you out. Our world class support is FREE! Our support for businesses with the Bitback Box includes:
- 100% restore support - If you lose a file, a folder or an entire PC/Server, Bitback will immediately get to work to restore your data for you. File and folder restores can be done remotely in about 20 minutes! Just email or call and we’ll get right to work.
- Real-time Backup Monitoring - If a backup fails, Bitback is notified immediately to take corrective action. We can remotely fix 98% of all issues. You don’t have to do a thing.
- Network Health Monitoring - In order to ensure quality backups, our appliances monitor the network to make sure it is healthy. If any are problems are detected, Bitback is notified immediately by the Bitback appliance to take corrective action.
- Server / PC Monitoring - If there is a problem with a PC or Server that is being backed up, there may be an issue with your backup. Bitback is notified immediately to take corrective action.
- Virus/Spyware/Malware detection - “In addition to being more prevalent, computer viruses were more costly, more destructive, and caused more real damage to data and systems than in the past.” (Source: 7th Annual ICSA Lab’s Virus Prevalence Survey, March 2002) You’ll want to know that the data being backed up is protected from viruses or malware. The devices connected are monitored for up to date virus protection as well.
- Up to 3 on-site support calls per month, unlimited remote support.